To ensure every guest enjoys a smooth and thoughtful service experience, we kindly ask you to read the following reservation guidelines. Thank you for your understanding and cooperation.
1. Appointment & Arrival Time
• Please arrive on time for your scheduled appointment. If you are more than 15 minutes late, we may need to shorten your session or consider it a no-show. We appreciate your understanding.
• If you have requested a specific therapist, please arrive punctually. If you are more than 15 minutes late, the therapist may not be able to wait and will be reassigned to other duties.
• We will send a confirmation message one day prior to your appointment. Please reply to confirm or reschedule. If we do not receive a response and no deposit has been made, we reserve the right to release the time slot to other clients.
2. Service Booking & Arrangements
• When booking, please clearly specify the service(s) you require (e.g., massage, facial, eyelash, manicure) so we can allocate sufficient time and resources.
• If you wish to add services on the day of your appointment, we will do our best to accommodate based on availability.
• For manicure appointments, please inform us in advance if you require custom designs.
• Currently, we only provide foot massage, shoulder & neck massage, and facial treatments for male clients. Full body massage is available for same-gender clients only.
• Therapist selection is available for services of 60 minutes or longer at no extra charge. Please allow up to 15 minutes of waiting time to accommodate daily scheduling.
3. Deposit & Rescheduling Policy
• To change or cancel your appointment, please notify us at least 24 hours in advance via phone, WhatsApp, or in person.
• A deposit will be required under the following circumstances, with the balance payable on the day of service:
- Clients with multiple same-day cancellations or no-show records: $200
- Group bookings of 3 guests or 3+ services: $500
- Group bookings of 6 guests or more: $1,000
• Deposits are non-refundable in cases of no-shows, same-day cancellations, same-day rescheduling, or if fewer than half of the reserved guests attend.
4. Health Declaration & Risk Acknowledgment
• Please inform us at the time of booking if you have any of the following conditions: pregnancy, skin sensitivity, allergies, cardiovascular disease, high/low blood pressure, recent surgeries, etc.
• Our establishment is not a medical facility. Our services do not constitute medical advice or treatment. By choosing to proceed, you acknowledge and accept any associated risks.
Thank you for your understanding and continued support. Sung is committed to providing you with a safe, professional, and relaxing experience.
In case of any disputes, the company reserves the right of final decision.
